Urgent calls you can’t take
Missed callers get a text back within seconds, so a breakdown doesn’t go to the next plumber on Google. Website and WhatsApp enquiries land in the same job file.
For Cornwall Plumbers & heating engineers
The boiler’s gone at 7pm.
Someone still answers.
Plumbing and heating enquiries are urgent, and the customer rings whoever picks up first. When you’re under a sink or driving between jobs, Foredesk answers, takes the details and texts you the job.
Kernow.ai sets up Foredesk for Cornwall plumbers and heating engineers: an AI front desk that answers website visitors, WhatsApp messages and missed calls from your own information, captures every enquiry and texts it to you — £499 setup, then £99 a month.
See it on your websiteWhat Foredesk does for you
Service-season pile-up
Every autumn the boiler-service requests arrive at once. It answers the “when can you fit me in” and “what do you charge for a service” questions from your own information and collects the details, so you book them in a batch instead of returning thirty calls.
Never last year’s call-out rate
Every answer carries a review date. When your call-out charge or availability is due a check, you get a text — reply in a few words and it’s updated. Ignore it and the old answer stops being used.
Paperwork eating your evenings too? Certificate, quoting and admin tools are built to order and quoted separately — tell me what takes the time.
Every build ships secure by default, UK GDPR-compliant and monitored — see how we build.
What your customers ask
Answered from your information, in your words
- “My boiler’s stopped — can someone come out tonight?”
- “Do you service oil boilers?”
- “Are you Gas Safe registered?”
- “Can you do the landlord gas safety certificate for my flat?”
- “What’s your call-out charge?”
- “Do you cover Newquay?”
It only ever answers from what you’ve approved. If it hasn’t got an answer, it says so, takes the customer’s details and texts you the question. You answer once, and it knows next time.
Why it matters in Cornwall
Gas, oil and LPG — customers don’t always know which
Plenty of Cornish homes are off the gas grid, on oil or LPG. Customers ring without knowing whether you work on their system, and you lose ten minutes finding out. Foredesk answers from your own list of what you do and don’t work on, asks what they’ve got, and passes on only the jobs you can actually take.
Proof, not promises
Live in the wild — go and ask one a question
Halls Roofing, Exeter
Trained on the firm’s own services, answering visitors and capturing enquiries around the clock — the same job it would do for plumbers & heating engineers.
Cornwall Play Safety — “Piran”
An inspection firm’s assistant answering questions on services, turnaround and quotes, and taking a number when a question needs the owner.
Straight answers
- What does it cost?
- £499 one-off setup, then £99 a month. No tiers, no per-lead fees, and no VAT on top.
- Will it catch out-of-hours enquiries?
- Yes — that’s most of the point. It answers evenings and weekends, captures the customer’s details and texts you, so you decide what to pick up and when.
- What if someone reports a gas leak?
- It doesn’t try to handle it. Foredesk answers from what you’ve approved, and your approved wording for a suspected gas leak should be the National Gas Emergency number and nothing else. We set that up with you on day one.
- What if a customer asks something it doesn’t know?
- It says so rather than guessing, takes the customer’s name and number so the job isn’t lost, and texts you the question. You answer once, in your own words, and from then on it can answer it for everyone.
- Can you build quoting or job-admin tools too?
- Yes, as a separate bespoke build, quoted before any work starts. Foredesk is the ready-made part; admin tools are built around how you already work.
Using AI in your business
Straight guides for the trades
AI for tradespeople: what is worth your time
Written by someone who spent forty years on the tools. What genuinely helps a working trade, and what is sales patter.
Can I put customer information into ChatGPT?
The single most common way small firms leak data. When it is fine, when it breaches UK GDPR, and how to make it safe.
AI website assistants for small businesses
What one actually does, whether it is worth it, why most quietly go out of date, and who is liable when one invents a price.
Free tools
Calculators for the job
Radiator BTU calculator
Heat output needed for a room, so the radiator is the right size.
Boiler sizing calculator
Boiler output for the property before you quote the swap.
Free, no catch. I built these at TradeCalcs, my calculator site for UK trades.
See it answering your customers
A short demo, on a page that looks like your own website, answering from your own information. £499 to set up, then £99 a month.
Get in touch