Find out where your
enquiries go missing.

Measured, not estimated. One thing, done properly.

How it works

Test. Check. Sit-down. Fix.

1. 01

   The Test — we get in touch as a customer would

   Once you’ve booked, sometime before we meet we’ll send a genuine-looking enquiry through the routes your customers use: your website form, a phone call, and WhatsApp or Facebook if you’re on them. A realistic small job for your trade and your town. We won’t tell you when. We time how long you take to reply, what you say, and whether you’d have won the job. We ring once in working hours and once out of hours. The moment you reply, we tell you it was the check. No guesswork, just what happened.

2. 02

   The Check — we look at you the way a new customer finds you

   We go through your website on a phone: can someone find your number and send an enquiry in under thirty seconds? We run it for broken links, dead forms, out-of-date pages and placeholder text. We search for your trade in your town the way a customer does, logged out, and note where you show on Google, what your listing says, when your last review was, and who comes up ahead of you. Every finding gets a dated screenshot.

3. 03

   The Sit-down — we go through it together, in person

   We come to you, anywhere in Cornwall. Over a cuppa, we show you exactly what happened when we tested you and what we found, worst first. We ask about your numbers — enquiries a month, average job, who answers the phone — and use those, not ours. Then we agree the three things worth fixing first, with what each is worth written down and labelled as an estimate. We mark which ones you can do yourself for free. If you use AI anywhere in the firm, you leave with our free staff AI policy template too. No slides, and no pressure.

4. 04

   The Fix — do it yourself, or let us

   The report is yours. Plenty of what we find you can sort yourself, and we’ll show you how. If enquiries are slipping through because you’re on the tools, we can set you up with Foredesk: an assistant on your website that answers customers from your own information, captures every enquiry you can’t get to, and texts you straight away. You stay in control — it only says what you’ve agreed it can say. Whatever we fix for you, go ahead within 30 days and your £299 comes off the price. Thirty days after it goes live, we run the same test again and show you the before and after.

Straight answers

Will you really pretend to be a customer?

Yes. That’s the only way to see what your customers see. You agree to it when you book, and the moment you reply we tell you it was part of the check — nobody at your firm is left chasing a job that doesn’t exist.

Do I need to prepare anything?

No. Just your website address, your phone number, which channels you use, and a cuppa on the day.

Where do you come?

Anywhere in Cornwall. We’re based in St Austell. Your kitchen table, your yard, your van — wherever suits.

What if you find nothing wrong?

Then you’ve got proof your enquiry handling is solid, and the report says so. We won’t invent problems to sell a fix.

Do I have to buy anything after?

No. The report is yours, and plenty of the fixes are free and yours to do. If we think something we build would help, we’ll say so once and leave it with you.

What does the £299 credit cover?

If you go ahead with anything we build for you within 30 days of the sit-down, the £299 comes off the price. For Foredesk, that means £499 setup becomes £200, then £99 a month, no long contract.

What happens to my information?

We use it only to run your check and write your report. We’re registered with the ICO as a data controller, and we don’t share or sell anything. The test enquiries come from our own dedicated number and email, never from a made-up version of a real person.

While you wait

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